Unified communications calls for traditional routing technology providers to integrate with the top providers of collaboration and Web-services middleware. Thus it is of necessity that Nortel (and its peers) continue to interoperate with both Microsoft and IBM, the leading purveyors of middleware and collaboration software.
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Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention Intelliview”
Introducing Native Process Automation: The Foundation of Practical Workflow Management
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