On Tuesday, August 21, Opus Research has organized a day’s worth of panel discussions called “The Year of Living Virtually,” as part of SpeechTEK in New York City. Under discussion will be the creative ways that service providers meld IP-telephony and unified communications (UC) to change the nature of contact center outsourcing from its past focus on distributed voice processing applications to promote enhanced call routing that provides on-demand access to agents, voice platforms and Internet-based applications and resources.
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