Excerpt:
“CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact center agents and delivering key customer information to those agents in a timely way,” said Dan Miller, Senior Analyst at Opus Research. “Envox CT Connect is a market-leading CTI product that delivers these capabilities to organizations of all sizes while integrating well with all major PBXs.”

From the article, “Envox Introes CT Connect 7”, Call Center Magazine, December 7, 2006

Categories: Opus in the News