“Opus Research estimates that voice-activated answering systems will handle more than a fifth of automated calls this year. That number is expected to grow rapidly because it takes $6 to $15 per call to have a live agent answer the phone, according to a 2003 Wired News report, and that’s with less-expensive overseas labor factored in. Costs for putting in a speech-recognition system start at around $10,000 for a small company, and annual operating costs are minimal, according to Opus Research. High-volume call centers may recoup the cost in just a few months.”

From the article, “Voice Activated”, By Scott Driscoll, Horizon Air Magazine, June 2006

Categories: Opus in the News