Featured Premium Content: “Opus Research: Contact Centers in the Age of SOA”

Opus Research reveals how the personnel and systems within the modern contact center are well-prepared to embrace an SOA driven transformation. Their research demonstrates how the contact center is the best showcase for melding SOA, IP Telephony and real-time communications and interaction.

From Avaya.com’s Hot Topics, 6/22/06

Categories: Opus in the News