Posts tagged ‘Contact Center’

02.4.11Marchex, Cisco and Spanlink Demostrate Better Listening Through Analytics

01.21.11OpenTouch: Uber-Brand For Alcatel-Lucent Enterprise Products, Services and Architecture

01.18.11RightNow’s Acquisition of Q-go Places Value on Understanding Intent

01.12.11Impending Verint Sale Confirms Value of Analytics

01.12.11Aspect Delivers on Three Years Of Collaboration with Microsoft

01.11.11Datapoint Integrates Voice Biometric Authentication for Customer Care at Brokerage

01.10.11Personal Data Service Gains $7.6 million from VCs

012.22.10Intro to C3: Conversational Commerce Conference

012.21.10Webcast Replay: Social Media in Your Company – Smashing Silos and Connecting with Customers

012.13.10Spanlink’s Cloud-based Contact Center Taps into the Social Stream, Implements Cisco’s SocialMiner “In the Cloud”

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