Opus Research’s annual assessment tracking 15 leading solution providers leveraging Conversational AI technologies to deploy voicebots, chatbots, and other conversational assistants.
Featured Research
Opus Research Report: “State of Voice 2023”
Working in conjunction with Deepgram, the 2023 report provides a snapshot of what the sudden, fundamental rise in expectations in Conversational AI means for the speech industry.
2023 Global Survey: State of Intelligent Authentication and Contact Center Security
This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.
Opus Research Report: “Decision Maker’s Guide to The Conversational Cloud”
A valuable resource for decision-makers evaluating options for adding AI, automation, and intelligence to customer care infrastructure to meet clearly defined and measurable business outcomes.
Opus Research Report: “2022 Conversational Intelligence Intelliview”
Evaluating successful Conversational Intelligence initiatives that accelerate sales, enhance employee productivity, optimize marketing campaigns, improve intelligent assistants, and provide a defined competitive advantage.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
Industry-defining report evaluating automated, Conversational AI solutions for customer care, live agent support, IT and human resources, product development teams, and sales and marketing.
The Conversational Intelligence Gap, And What to Do About it
How organizations (like TalkMap) scale real-time, dynamic, and continuous Conversational Intelligence in production systems with the speed and accuracy required to make it truly actionable.
Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.
Opus Research Report: “2022 Intelligent Authentication and Fraud Prevention Intelliview”
This annual report evaluates 22 solution providers from across the IAuth spectrum who are actively deploying technologies that improve enterprise security, efficiency and customer experience.
Opus Research Report: “2021 Conversational Intelligence Intelliview”
Opus Research evaluates the products, services, positioning and potential of eleven firms that show leadership in helping enterprises surface insights from first-party data and make the most of Conversational Intelligence.