Posts from the ‘Featured Research’ Category

02.8.12Research Report-Mobile Customer Care: New Paradigms and Practices

01.17.12Research Report – Voice Biometric Authentication Best Practices: Overcoming Obstacles to Adoption

01.6.12Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)

012.7.11New Report: Siri and the New Speech Imperative

08.23.11Voice in “The Cloud”: Catalyst for Conversational Commerce

06.15.11The Social Contact Center: At the Hub of Conversational Commerce

05.2.11Research Report: Voice Biometrics Update 2011: Attacking Adjacent Markets

02.9.11The Telco API Comes of Age: New Models For Voice and Telephony Mashups

012.23.10Gold Systems Leveraging a Long Legacy with Microsoft Lync

012.1.10Contrasts in Collaboration: Microsoft, Cisco and IBM

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