Posts from the ‘Featured Research’ Category

03.2.10Recombinant Communications Brings New Life to Text-to-Speech

01.21.10Shopping Across Channels: A Survey of Customer Preferences

012.22.09Fear No Google: Or What to Do As the Sultan of Search Morphs into a Phone Company

012.1.09Consumer Survey Results: Attitudes Toward Streamlined Customer Service

011.11.09The Recombinant Telephony Ecosystem: Voice Mashups and the Telco API

09.22.09Gold Systems Makes Microsoft’s OCS More Social

09.16.09Mobile Speech: Unlocking Personal Apps, Features and Functions

07.9.09Aura: Avaya’s New Architecture for Multimodal Self-Service and Routing

07.6.09Genesys UC-Connect: A Link to Collaborative Customer Care

06.17.09Voice Biometrics 2009: Building on Expectations

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