The Brave New World of Bots and Virtual Agents

Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.

Based on data gathered by Opus Research, this group accounts for over 2,700 deployments of intelligent assistants among a customer base approaching 1,200.

The rapid entrance of tens of thousands of bot developers and introduction of thousands of new “skills” has brought a new sense of urgency to inspire digital commerce, customer care and marketing professionals. The age of Intelligent Assistance is being thrust upon these executives around the world and across multiple industries — it is no longer a matter of “if” but “when.”

Featured Research Reports are available to registered users only.

Click here to view the Key Findings and Executive Summary of this comprehensive 88-page report.

For more information on becoming an Opus Research client or receiving the report, please contact Pete Headrick ([email protected]).

Categories: Featured Research, Advisories, Reports, Conversational Intelligence, Intelligent Assistants, Articles, Mobile + Location

Tags: customer care, Opus Research, customer experience, virtual agents, intelligent Assistants, chatbots, bot platforms