Archive for July, 2011

07.28.11Sensory’s TrulyHandsFree Voice Control 2.0 Portends New Apps and Possibilities

07.28.11VC Investment in Interactions Acknowledges that Investors Recognize a Problem

07.25.11Webcast Reprise: Transforming Customer Engagement to Positive Customer Advocacy

07.22.11Voxeo Makes it Easier for Mobile Customer Care Apps to Add Voice Calling and Chat

07.21.11USAirways Moving IVR and Call Steering into the Nuance On Demand Cloud

07.19.11The Debut of Speech-Enabled Teletext

47.13.11West Interactive Adds an On-Premises, Managed Services Option

07.12.11Avaya Updates Its Suite of Experience Management Software

07.12.11Siemens Enterprise Puts Emphasis on HD Voice

07.10.11Webcast: Transforming Customer Engagement to Positive Customer Advocacy

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