Mutare Takes PhoneTag “Inside the Firewall”

Our theme this week seems to be intra-enterprise, Recombinant Telephony. In this case Mutare Software, based in Schaumburg IL, announced that it is incorporating voicemail-to-text transcription using Ditech Network’s PhoneTag service as part of its Enabled VoiceMail (EVM) offering. This makes PhoneTag compatible with enterprise phone systems from Avaya, Nortel, Cisco, Shoretel, and others.

Voicemail-to-text rendering makes voice messaging a better fit with multimodal communications, IP-Telephone and Web services. Mutare’s approach is designed to have enough “nerd knobs” (a phrase used last week by Cisco CTO Joe Burton to describe business process management (BPM) controls) to give IT executives confidence that they can deliver voicemail transcriptions to enterprise email boxes without compromising security. It extends the life of existing voicemail platforms without relegating them to the trash-heap of single-purposes boxes or appliances.