TMCnet - December 20, 2007
January 2nd, 2008 Derek Top
Excerpt:
“What we’re looking for,” said Opus Research founder and senior analyst Dan Miller, “is a closer integration of the speech application with the call-routing application and linkage to the business logic that supports the goals of CRM.”
From the article, How to Reap the Benefits of Speech-Enabled IVR, TMCnet, December 20, 2007
Entry Filed under: Opus in the News
