Author Archives
Derek Top, Research Director, Opus Research
Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.
Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Webcast: Extending Care to Anywhere Customers
Recombinant Communications: Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT LIVE TODAY – Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation… Read More ›
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Google Buys Global IP Solutions
Greg Sterling , program director with Opus Research’s Internet2Go, has an interesting write-up over at Search Engine Land on Google’s acquisition of Global IP Solutions (GIPS). The $68 million cash acquisition of the San Francisco-based VOIP provider reaffirms Google has… Read More ›
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West Corporation Set to Purchase Holly Connects
West Corporation is boosting its product and services portfolio by acquiring Holly Connects. Terms of the deal remain undisclosed but the companies say Holly will become part of West’s Communications Services segment and continue to target hosting providers, telecom and… Read More ›
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Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Webcast on-demand Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing… Read More ›
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Webcast: Recombinant Communications: Extending Care to Anywhere Customers
Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation of highly connected “anywhere customers”… Read More ›
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Talking Voice Biometrics Conference 2010
Last week, Dan York (Director of Conversations with Voxeo) interviewed Dan Miller (Senior Analyst, Opus Research) about the upcoming Voice Biometrics Conference on May 4-5 at the Hyatt Regency Jersey City. They spoke about the history of the conference, the… Read More ›
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Webcast: Meeting New Demands for User Authentication
Meeting New Demands for User Authentication Webcast On-Demand Web-based search, commerce, and entertainment — coupled with the human urge to “go mobile”– is making our activity more virtual. In this always-on world, unwanted access to personal data stores is leaving… Read More ›
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Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Wednesday, April 28, 2010 — 4 p.m. PDT Sign Up Below! Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition… Read More ›
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Voice Biometrics Conference 2010: Early-Bird Rate Ends Friday
Anticipation is building for the upcoming Voice Biometrics Conference (May 4-5, 2010). Register Now to take advantage of the early-bird rate of $599. (Save $200, ends March 5th!) The excitement for the event is spurred by an often-heard phrase regarding… Read More ›
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WEBCAST: “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Sign-up Below! There’s still time to register for this free Webcast. I’ll be sharing results from a survey of “shoppers” regarding actual use of multiple channels when dealing with… Read More ›