Author Archives
Derek Top, Research Director, Opus Research
Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.
Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Using Voice Biometrics for Strong Authentication and Risk Reduction
This era of self-service, cloud computing and Bring-Your-Own-Device (BYOD) has significantly accelerated the occurrence of fraudulent access, data breaches and identity theft. Hackers and fraudsters have more avenues of ingress to steal credentials and have their way with enterprise networks and data. Voice and multi-factor authentication offer an effective alternative to the prevailing, often ineffective methods and practices.
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Live Webcast: Bimodal Biometrics – The Case for Simple, Strong Mobile Authentication
Voice biometrics are a natural for mobile phones, but may not always achieve the level of accuracy that some banks or payment processors require to carry out certain transactions. Front-facing cameras provide a mechanism for adding facial to voice recognition… Read More ›
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Voice Biometrics: Changing the Authentication Paradigm
Featured Research Financial institutions can reap significant financial gains by using voiceprints to authenticate through the phone channel. By our calculations, a large money center bank will see over $100 million in economic benefit from reducing fraud loss in the… Read More ›
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Webcast: Fulfilling the Promise of Voice Authentication – The Passive Approach
A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable “passive” authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication. Participants in this free webinar learn about… Read More ›
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Paypal CISO Michael Barrett to Keynote Voice Biometrics Conference San Francisco
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Nuance Targets Small- and Mid-Sized Businesses for Password Reset Technology
Long seen as the low-hanging fruit for businesses to implement voice biometric technology, allowing employees to reset passwords and get access to corporate services through voice verification is an increasingly common tool for IT help desks. This is especially true… Read More ›
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Conversational Commerce Conference (C3) 2011
Conversational Commerce Conference (C3) February 2-3, 2011 | San Francisco, CA Event Sponsors Agenda & Presentations Wednesday, February 2, 2011 1:00 p.m. – 1:45 p.m. Intro to Conversational Commerce Speaker: Dan Miller, Senior Analyst, Opus Research View Presentation 1:45 p.m…. Read More ›
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PerSay Announces VocalPassword Integration with iPhone, iPad
Targeting the growing ranks of iPhone and iPad users, PerSay has announced that its VocalPassword functionality has been modified to allow app developers to include voice authentication with “minimal resources.” By adding voice biometrics to traditional methods of authentication, including… Read More ›
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Summer of Recombinant Communications
Dan Miller, senior analyst with Opus Research, was recently invited to speak at the SF Telephony Meetup sponsored by Orange Labs. In his talk, posted below, Miller explains how solutions built on broadband IP, Web standards and well-defined APIs are… Read More ›
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West Corporation Selects Anakam for Home Agent Authentication
The growing market for home-based virtual agents gives contact center service providers flexibilities in staffing – for instance, to shoulder seasonal call spikes – while still maintaining high levels of customer service with an educated and motivated workforce. But one… Read More ›