Author Archives
Derek Top, Research Director, Opus Research
Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.
Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
-
Voice Biometrics Conference 2010: Registration Now Open
Sign-up to attend this global gathering (May 4-5, 2010 – Hyatt Regency Jersey City) showcasing voice biometrics solutions to support banking and financial services, contact centers, customer care, mobile payments, healthcare and government services. Confirmed sessions include case study presentations… Read More ›
-
Talking Voice Biometrics with Voxeo
In a series of video interviews, Voxeo’s Dan York chats with some of the leading providers of voice biometrics technology. York includes conversations with Bill Morrow, Chairman and CEO of CSIdentity; Peter Soufleris, Founder and CEO of Vocalect; Ariel Freidenberg,… Read More ›
-
Webcast “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Watch Below! In both preference and practice, people have established personal preferences in how they interact with selected vendors. A recent Opus Research survey shows the increasing sophistication in… Read More ›
-
Sandata Taps PerSay For Home Healthcare Services
At-home healthcare services appear a perfect fit for voice biometrics and remote authentication. According to the American Association of Homecare some eight million Americans currently require some type of medical care in the home. But while at-home healthcare services provide… Read More ›
-
Webcast: “Voice Biometrics: Increased Sevice, Increased Security”
“Voice Biometrics: Increased Sevice, Increased Security” Webcast On-Demand Watch below! Since 2007, Australia private health insurer ahm (Australia Health Management) has successfully managed one of the largest public-facing deployments of speaker verification. With more than 400,000 yearly calls into its… Read More ›
-
VoiceCash Making Presence Known in EMEA
VoiceCash, an enabler of mobile payment solutions, has made some noise this week with a couple of press releases formally launching its prepaid MasterCard twin card for the German market and announcing a new office and regional CEO in Dubai…. Read More ›
-
Webcast: Voice Biometrics Update – Authentication at the Inflection Point
“Voice Biometrics Update: Authentication at the Inflection Point” Webinar On-Demand Watch Below! Opus Research and Nuance Communications provide insight into the current state of the voice biometrics market now that the debate is well-beyond “whether the technology works.” In recent… Read More ›
-
Voice Biometrics Update: Authentication at the Inflection Point
Webcast On-Demand Opus Research and Nuance Communications provide insight into the current state of the voice biometrics market now that the debate is well-beyond “whether the technology works.” In recent months, high-profile financial institutions, government agencies, health insurance underwriters, and… Read More ›
-
Open Mobile Summit 2009
Internet2Go, a unit of Opus Research specializing in the mobile Internet, is proud to sponsor and speak at the upcoming Open Mobile Summit, being held November 4-5 in San Francisco. I2G program director Greg Sterling will be leading an executive… Read More ›
-
Webcast: Rich Phone Apps and Enterprise 2.0 Customer Care
Webinar On-Demand Listen Now! In this webcast, as part of the Thought Leadership Series, Opus Research and SpeechCycle discuss the next generation of phone-based customer care applications and services. It’s nothing short of the transformation of the IVR 1.0 to… Read More ›