Author Archives
Derek Top, Research Director, Opus Research
Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.
Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Banco Santander Mexico to Keynote Voice Biometrics Conference San Francisco 2014
Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
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Webcast: “Evaluating Enterprise Virtual Assistant Options”
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.
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Speech Analytics Firm Fonetic Targets Dodd-Frank Compliance, Adds Voice Biometrics
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Video: Impact of Voice Biometrics on Customer Experience, Fraud Prevention
DBS, ING Bank, Vodafone, Australian National Tax Office, Aite Group share their insights on the value proposition for voice biometrics.
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Research Report: “The Case for Bimodal Authentication”
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Research Report: “Strong Authentication for Mobile Commerce”
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Webcast: “Steps to Make Voice Authentication Mainstream”
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Twitter, Motorola Solutions and Boingo Wireless Join Google and Nokia at Place Conference
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Webcast: “The Business Case for Passive, Voice-Based Authentication”
Join Opus Research and NICE Systems for a fact-filled discussion of passive voice authentication. Companies deploy this technology in the contact center to overcome adoption barriers and garner financial and operational benefits that pave the way for bringing strong authentication… Read More ›
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Webcast: “The Defining Moments Series: Personal Virtual Assistants”