The implementation of chatbots and intelligent assistants has created profound changes around contact center and customer care operational metrics, employee productivity, and, ultimately, the bottom line. These prevailing metrics and benchmarks are evolving to define the norms for performance levels.

In this report, Opus Research presents and analyzes core metrics that have proven useful both to justify procurement and implementation of intelligent assistants, as well as introducing emerging performance measures and benchmarks for ongoing operation and continuous improvement of existing solutions.

Featured Research Reports are available to registered users only.

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For more information on becoming an Opus Research client or to purchase the report, please contact Pete Headrick (pheadrick@opusresearch.net, +1-415-904-7666).

Categories: Featured Research, Advisories, Reports, Conversational Intelligence, Intelligent Assistants, Articles, Mobile + Location