AI success in customer experience requires the proper balance between technology and human capabilities, drawing upon the knowledge and skills of employees whose jobs are to serve customers.

A compelling number of high-impact use cases combining Conversational AI with human agents are already emerging and well-understood by executives in charge of customer care contact centers and digital commerce.

In this paper (“It Still Takes a Village: Enhancing Artificial Intelligence with Human Insight”), Dan Miller, lead analyst & founder with Opus Research, details real-world use cases that illustrate how to build on the strengths of AI that support automated virtual assistants and let customers control the way they interact with enterprises.

Please fill out the form below to receive a free copy of this report. For more information, please contact: Peter Headrick, pheadrick@opusresearch.net, +1-415-904-7666

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