Voxeo

T ‘n’ T: Tropo Adds Twitter

Today’s news out of Voxeo is potentially explosive. The company through Voxeo Labs has officially launched an API for its Tropo platform that supports real-time integration of Twitter into its cloud-based, self-service infrastructure, transforming tweets into the functional equivalent of voice response, SMS-based Text and instant messaging.

Voxeo Adds Twitter to its Unified Self-Service Mix

Voxeo introduces a new service thatincludes automated handling of both inbound and outbound Twitter traffic as part of Unified Self-Service. It is the product of recently acquired IMified and its platform that enables companies to automate the process of receiving and responding to customer queries via IM.

IM-inent Success for Voxeo’s Latest Acquisition

logo_voxeoToday Voxeo is acquiring IMified, a company which operates a hosted platform that provides its clients simplified ways to off automated Instant Messaging services regardless of protocol or proprietary service provider. It’s all part of Voxeo’s efforts to support what it refers to as “Unified Self-Service” as part of a broad suite of Unified Communications services.