Beauty when it comes to voicebots boils down to how the voicebot sounds, the words and constructions it uses, and how elegantly it handles the back and forth of human to voicebot conversations.
Voice Self Service
Sberbank’s “Lie Detecting” ATM May be the Ultimate “Onboarding” Kiosk
Reaction to the alleged “Lie Detecting ATMs” being tested by Russia’s largest commercial bank, Sberbank, gives an eerie preview to the public’s acceptance of self-service kiosks in the future.
RightNow Melds Voice into Highly Personalized Customer Care
Earlier this month, RightNow formally launched its Voice Experience Manager as part of its overall Customer Experience Software Suite.
Vendor Profile: Interactions Corporation
Founded in 2002 in New Jersey, Interactions Corporation offers human-assisted recognition of natural language input. Its technical approach puts live agents into the workflow early and often to promote faster recognition of both utterances and intent.
The Collaborative Customer Care Genome
High quality customer care relies on rapid recognition of a caller’s intent and equally rapid resolution of outstanding issues. Those tasks are made more difficult in the world of multi-channel, socially aware interactions. Solutions providers are applying the principles of… Read More ›
Recombinant Communications: Extending Services to Anywhere Customers
Featured Research A fundamental shift is taking place as customers assume control of the time, place and context for their interactions with selected vendors. In this report, sponsored by SpeechCycle, Opus Research describes the current sea change in customer care… Read More ›
West Corporation Set to Purchase Holly Connects
West Corporation is boosting its product and services portfolio by acquiring Holly Connects. Terms of the deal remain undisclosed but the companies say Holly will become part of West’s Communications Services segment and continue to target hosting providers, telecom and… Read More ›
Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Webcast on-demand Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing… Read More ›
Webcast: Recombinant Communications: Extending Care to Anywhere Customers
Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation of highly connected “anywhere customers”… Read More ›
Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Wednesday, April 28, 2010 — 4 p.m. PDT Sign Up Below! Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition… Read More ›