Speech Recognition – Getting It Right Wednesday, April 28, 2010 — 4 p.m. PDT Sign Up Below! Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition… Read More ›
Voice Self Service
Consumer Survey Results: Attitudes Toward Streamlined Customer Service
Featured Research In this era of social media, customers are becoming much less patient with traditional customer care channels. That’s why it’s so interesting to evaluate survey results that provide insight into customer preference and intention to use new tools… Read More ›
Annals of Corporate Recombinant Telephony: Both Siemens and Avaya Have Plans for Nortel
The deadline for bids for Nortel’s enterprise assets has passed. Word is that Gores Group/Siemens has countered Avaya’s offer. Stay tuned.
Genesys “GValidates” OpenMethods RightNow Adapter
There is a fully tested integration between the RightNow’s On Demand Agent Desktop and the Genesys Customer Interaction Management through OpenMethods’ RightNow Adapter.
SpeechTEK Provided Snapshot of the Health of the Speech Community
SpeechTEK provides a chance for members of the speech processing community to get together and take stock of the current state of affairs.
VoltDelta Amps Up With New Branding and OnDemand Offer
VoltDelta OnDemand Solutions shows that Volt Information Sciences has done a super job of assimilating a succession of recent acquisitions.
Voxeo and Nu Echo Collaborate to Speed Grammar Development
One of the first announcement out of SpeechTEK comes from a pair of companies striving to promote faster development of multi-modal self-service systems that involve specialized grammars.
Aura: Avaya’s New Architecture for Multimodal Self-Service and Routing
Featured Research
Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function.
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Orange Business and Aspect Boost OCS Claims
Both Orange Business and Aspect are taking decidedly Microsoft flavored approaches to enterprise-wide unified communications deployments.
Convergys Offers “On Demand” Solutions For Loan Issuers
Citing statistics showing that the home loan industry is ramping up to handle 130,000+ requests for mortgage adjustments each month, Convergys now offers Convergys Loan Modification Solutions.