It was gratifying to see this post by Tim Hastings in ReadWriteWeb, addressing “multi-factor authentication in the cloud”. I was especially interested to note that the dynamic duo of VMWare and Intel are sponsors of the ReadWrite Cloud “channel”, which… Read More ›
Sign-up to attend this global gathering (May 4-5, 2010 – Hyatt Regency Jersey City) showcasing voice biometrics solutions to support banking and financial services, contact centers, customer care, mobile payments, healthcare and government services. Confirmed sessions include case study presentations… Read More ›
In a series of video interviews, Voxeo’s Dan York chats with some of the leading providers of voice biometrics technology. York includes conversations with Bill Morrow, Chairman and CEO of CSIdentity; Peter Soufleris, Founder and CEO of Vocalect; Ariel Freidenberg,… Read More ›
At-home healthcare services appear a perfect fit for voice biometrics and remote authentication. According to the American Association of Homecare some eight million Americans currently require some type of medical care in the home. But while at-home healthcare services provide… Read More ›
“Voice Biometrics: Increased Sevice, Increased Security” Webcast On-Demand Watch below! Since 2007, Australia private health insurer ahm (Australia Health Management) has successfully managed one of the largest public-facing deployments of speaker verification. With more than 400,000 yearly calls into its… Read More ›
VoiceCash, an enabler of mobile payment solutions, has made some noise this week with a couple of press releases formally launching its prepaid MasterCard twin card for the German market and announcing a new office and regional CEO in Dubai…. Read More ›
“Voice Biometrics Update: Authentication at the Inflection Point” Webinar On-Demand Watch Below! Opus Research and Nuance Communications provide insight into the current state of the voice biometrics market now that the debate is well-beyond “whether the technology works.” In recent… Read More ›
Webcast On-Demand Opus Research and Nuance Communications provide insight into the current state of the voice biometrics market now that the debate is well-beyond “whether the technology works.” In recent months, high-profile financial institutions, government agencies, health insurance underwriters, and… Read More ›
Featured Research
After years “behind the curtain,” a number of voice biometrics-based applications are moving from the pilot stage to full-scale deployments. Long-term growth will depend on how well solutions providers address issues of usability, affordability and integration with existing IVR and security infrastructure. Their track record is definitely improving.
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One of the banes of phone-based commerce is the phrase, “Your call is important to us.” It tends to be the last thing an inbound customer hears from an IVR system before being put on interminable hold. It would be much more reassuring – and accurate – for an IVR to say that “Your identity is very important to us” and then, rather than indiscriminately placing each call on hold, to treat each caller according to his or her expressed preferences, status, or other known attributes.