The combined technologies complement Uniphore’s X Platform “fusing” voice and text-based conversational data with visual and tonal metadata to derive insights that foster better customer understanding.
speech analytics
Webinar: “Executive Survey on Speech Analytics – Proven Value and Future Potential”
In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
Opus Research Report: “Executive Survey on Speech Analytics | Proven Value and Future Potential”
In a survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.
NICE’s Purchase of Nexidia Ups the Ante for IA
NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
CallMiner Teams with SpeechPro to Support “Speaker Separation”
A partnership between analytics specialist CallMiner and SpeechPro programmatically distinguishes between a caller and a company representative.
Speech Analytics Firm Fonetic Targets Dodd-Frank Compliance, Adds Voice Biometrics
Fonetic’s technology takes unstructured data from voice, email and chat interactions to create a searchable database to comply with Dodd-Frank.
Verint To Buy Victrio, Bring Risk-based Fraud Reduction to Financial Institutions and Beyond
Verint Systems Inc., a global leader in contact center monitoring, recording, analytics and “enterprise intelligence”, has agreed to acquire voice-based fraud prevention specialist Victrio.
Avaya Acquires Aurix Ltd.; Fulfills the Need for Speed in Speech Analytics
Avaya’s new acquisition specializes in (and has intellectual property rights) for its proprietery, phoneme-based speech search and analytic software and systems.
Impending Verint Sale Confirms Value of Analytics
Today’s approach to “social commerce” places a premium on monitoring and analytics and Israeli-based Comverse Technologies is about to cash in on the trend.
Nexidia’s Technology Tightly Integrated into Cisco’s Customer Collaboration Infrastructure
Nexidia and Cisco revealed that two of Nexidia’s core products – Nexidia Scan and Nexidia Capture – will be tightly integrated into the Media Capture component of Cisco’s Customer Collaboration infrastructure.