Dreamforce has always had elements of a Danse Macabre (Dance of Death) when it comes to its views of contact centers in the future.
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Active Endpoints’ “Cloud Extend Mobile” Leverages Native Speech Processing
Last week, Active Endpoints introduced Cloud Extend Mobile, a SaaS offering that makes it easy for companies to offer easy (“Siri-like”) access to enterprise applications from smartphones.
Teletech Reselling Salesforce.com’s Service Cloud
Business process outsourcing (BPO) specialist Teletech has reached an agreement whereby it will resell features, capabilities and components hosted in Salesforce.com’s Service Cloud.
Taming of the Tablet: Touch Is An Important Part of the Ubiquitous UI
Tablets have a special role to play as enterprises extend the reach of collaboration and productivity applications to increasingly mobile executives and other employees.
Heroku Acquisition Puts Salesforce.com Solidly on the RC Path
The announcements are coming fast and furious at Dreamforce, the global gathering of Salesforce.com’s cloud computing community.
Salesforce.com’s Chatter Now Supports “E-Signatures”
E-signature and contract management software provider EchoSign is integrating Salesforce.com’s Chatter to monitor a contract’s progress through its signature process in real time.
Chatter Flatters Facebook and Twitter
The product designers at Salesforce pay great homage to Facebook and Twitter by closely mimicking their design in a new service called “Salesforce Chatter”.
Cisco and Salesforce.com to Offer Contact Center “In the Cloud”
Salesforce.com and Cisco Systems are partnering to offer a new service called Customer Interaction Cloud.