We’ve been struck by some of the recent announcements surrounding activity in various “Labs” run by the luminaries of Search, Cloud Computing and IP-Telephony.
Recombinant Telephony
IBM Touts Its Portal and Mashups
IBM is engaged in marketing, packaging and general boosterism to accelerate deployments of highly dynamic, personalized and (in many cases) mobile portals.
IfByPhone Promotes Call Distributor
cloud-telephony pioneer IfByPhone has formally launched a slew of self-service and routing services under the name “Call Distributor.
Speakers at Cisco Live Stress Smartphone-based Collaboration
Without using the specific term “Fixed Mobile Convergence”, executives from Cisco used the Cisco Live (formerly “Networkers!”) conference to describe a pivotal role for smartphones.
Orange Business and Aspect Boost OCS Claims
Both Orange Business and Aspect are taking decidedly Microsoft flavored approaches to enterprise-wide unified communications deployments.
NYTimes Column Highlights Google Voice’s Transcription Shortcomings
A recent column in the New York Times’ Technology section highlights the shortcomings of Google Voice’s voicemail transcription service. This is a necessary step in expectation setting among potential users.
Dial Directions Acquired by Sakhr Software; Launches Mobile Arabic Translator
Dial Directions has been acquired by Arabic Natural Language Understanding specialist Sakhr Software and introduced a mobile translator application for iPhones and Blackberries.
Another “Soft Launch” for Google Voice
Google is expanding the reach of Google Voice by activating more accounts. The “soft launch” strategy is a way of letting the marketplace pick winners.
Verizon Business Announces its “Cloud Based” IVR
Verizon’s introduction of Web Center Voice has potential but will suffer from its marketing position to “complement” a five-year-old service.
Voxeo Adds Twitter to its Unified Self-Service Mix
Voxeo introduces a new service thatincludes automated handling of both inbound and outbound Twitter traffic as part of Unified Self-Service. It is the product of recently acquired IMified and its platform that enables companies to automate the process of receiving and responding to customer queries via IM.