Clear Channel Communications, Coty Cosmetics and a technology provider called LinkMe Mobile are launching a novel mobile coupon campaign.
Recombinant Telephony
Webcast: Rich Phone Apps and Enterprise 2.0 Customer Care
Webinar On-Demand Listen Now! In this webcast, as part of the Thought Leadership Series, Opus Research and SpeechCycle discuss the next generation of phone-based customer care applications and services. It’s nothing short of the transformation of the IVR 1.0 to… Read More ›
Genesys “GValidates” OpenMethods RightNow Adapter
There is a fully tested integration between the RightNow’s On Demand Agent Desktop and the Genesys Customer Interaction Management through OpenMethods’ RightNow Adapter.
SpeechTEK Provided Snapshot of the Health of the Speech Community
SpeechTEK provides a chance for members of the speech processing community to get together and take stock of the current state of affairs.
VoltDelta Amps Up With New Branding and OnDemand Offer
VoltDelta OnDemand Solutions shows that Volt Information Sciences has done a super job of assimilating a succession of recent acquisitions.
Voxeo and Nu Echo Collaborate to Speed Grammar Development
One of the first announcement out of SpeechTEK comes from a pair of companies striving to promote faster development of multi-modal self-service systems that involve specialized grammars.
Cox and Qualcomm: More Than Meets the Eye
The third largest cable TV system operator, Cox Communications, announced that it has formally chosen Qualcomm’s BREW (Binary Runtime Environment for Wireless) as its distribution mechanism for mobile content.
WSJ Column Calls for End of AT&T/Apple Monopoly Practices
a column by Andy Kessler in today’s Wall Street Journal spells out all that is wrong about the way that the App Store’s staff formally rejected and expunged Google Voice and related iPhone applications and enablers.
Nortel’s Auction Continues With Voice Applications (Sort of)
The Financial Post indicates high levels of interest in the company’s “Carrier Voice Application Services” group.
Kirusa’s “Voice SMS” Adds Another Carrier
Kirusa, a long-time provider of hosted automated voice services has gained a wireless carrier customer as the Ugandan subsidiary of MTN launched a new “Voice SMS” using Kirusa’s platform.