The growth of RC (Recombinant Communications) is predicated largely on efforts by various businesses to make Telco APIs easily accessible to and usable by large numbers of developers.
Recombinant Communications
$12 Million Investment For Twilio Signals Great Expectations for Telco API
I’m deep into writing a research report on the growing popularity of Telco APIs, but I have to take note of the $12 million in Series B funding that Twilio received…
Cisco Releases Customer Collaboration Infrastructure Elements
After tantalizing industry analysts with a preview of its product capabilities back in June, Cisco has formally assigned trade names, SKU’s and licensing terms to new, collaborative contact center software. SocialMiner captures and analyzes input from multiple social media and then uses it to assign priority and route messages throughout the enterprise. Its release is coordinated with a new rev of Cisco Media Capture and the a new desktop for both agents and supervisors, called Finesse.
Asterisk SCF to Promote Large-Scale, Open Source Implementations of Cloud-based Telephony
Digium just took the wraps off of an open source development effort for a new version of Asterisk call processing software that has been quietly under development for a couple of years.
Skype is Just Not That Into Recombinant Communications
Phil Wolff at Skype Journal said it all in a very insightful post: “Skype’s mobile bizdev execs trumped Skype’s platform technology execs.”
SAP AG Promises an “Open Ecosystem”
I missed the SAP TechEd gathering in Las Vegas this week, but was entertained by a very active stream of tweets emanating from the venue.
RightNow’s Run-up Validates the Recombinant Contact Center
Last week, there was ample good news to go around as RightNow held its annual “Summit” for customers, partners and analysts.
What’s Happening at BT-Ribbit?
Opus Research tries not to promulgate rumors, but I’ve heard from two different sources that BT, which acquired phone-app specialist Ribbit in late July 2008 for $105 million, has initiated some major changes in the organization.
PhonoSDK: Plug-in Makes Any Browser into a SIP-based Softphone
Over the weekend at a conference of jQuery developers, the folks at Voxeo Labs launched a new technology that transforms “any Web browser” into a platform for SIP-based multimodal communications.
The “IBM Cloud Service Provider Platform” Fuels Telco Dream of a Service Grid
By introducing the “IBM Cloud Service Provider Platform”, Big Blue signals that it “gets it” when it comes to competing for its rightful share of enterprise spending on the amorphous idea of “cloud computing.