Intelligent Assistants Conference 2015 to showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web chat and Web-based interactions, and the future of the contact center.
Opus Research
“Sequencing the Omnichannel Customer Conversation”
A new report from Opus Research determines that, on average, customers use between 4 and 5 different “channels” to support their commercial endeavors led by email, phones, websites, social media, mobile apps and brick-and-mortar stores.
Case Studies in Fraud Prevention, Multifactor Authentication and Secure Customer Care Highlight VBC New York 2015 Agenda
Dubbed “The Voice Security & Authentication Conference,” VBC New York 2015 (May 4-5) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics.
Retail Location Services and the Rule of Threes
In a few short years, the location services industry has evolved into three overlapping segments: traffic analytics, in-store mobile, and outdoor geo-location. Retailer investment drives the convergence of these trends and helps present a glimpse into the near future of consumer engagement and indoor location.
VBC London 2014 – Agenda & Presentations
VBC London 2014, held November 18-19 at the Tower Hotel, brought together executives and decision-makers who are integrating voice solutions into multi-layered and multi-factor communications for authentication and security to prevent fraud and enable secure commerce.
Place London 2014 – Agenda & Presentations
Place London 2014 brought together executives and decision-makers to discuss and strategize how indoor traffic analytics, combined with mobile and online data, empowers business intelligence and enables consumer engagement for the only global conference of its kind.
Opus Enterprise Series: “Voice Biometrics Census: Global Tally of Voice Security and Authentication Implementations”
Opus Research presents the first census of voice biometrics deployments for customer care and mobile applications around the globe, based on the compilation of information about over 150 instances with more than 70 million registered, protected individuals.
Webcast: “Seven Ways to ‘Kill’ PINs and Passwords”
Just in time for Halloween, Dan Miller, lead analyst at Opus Research, will join Alexey Khitrov, president of SpeechPro Inc., to describe how voice and face recognition mean doom for the most common, and vulnerable, forms of mobile and online security.
How Marketing Leaders (MLs) Can Deliver Results and Keep Their Jobs
First of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
Intelligent Assistants Conference 2014 – Agenda and Presentations
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.