Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
Nuance
Mexico City and Banco Santander Partner to Provide Voice-based Authentication to Retired Firefighters and Police
19,000 former firefighters and police who are members of the government pension program can use to prove their eligibility to receive transfer payments over the phone, rather than having to appear at a government office or bank branch, under a program called Viva Voz.
VBC San Francisco 2014 – Agenda & Presentations
With keynote presentations from U.S. Bank and Banco Santandar Mexico, VBC San Francisco 2014 included industry stalwarts and technology visionaries in voice biometrics, fraud prevention and security & authentication.
Intelligent Assistants are Starting to Differentiate Themselves
As markets mature, incumbents distinguish themselves by capitalizing on long-term branding and R&D investment, while insurgents put pressure on with new features and functions that they hope will gain traction. A flurry of new announcements in the Intelligent Agent domain… Read More ›
Opus Research Intelliview: Evaluating Enterprise Virtual Assistants
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
Next-Gen Dragon Drive’ Hybrid Approach Promises Drivers More Flexibility and Options
Nuance Communications has released its “Next Generation Dragon Drive” integrating the fruits of its acquisition of Tweddle Connect with its broadly deployed line of Dragon-branded automotive offerings.
Reflections on SpeechTek 2013: Attention Turning to Role(s) of Speech-enabled, Intelligent Systems
Self-service professionals, speech scientists and VUI (voice user interface) experts, alike, are grappling with a new set of challenges borne of the need to support search, command and control and e-commerce in a “post-PC” but “pre-PVA” world.
Chinese Smartphone Maker TCL Selects Nuance’s Swype as Default Keyboard for U.S. Market
Up-and-coming Chinese OEM, TCL Communications Technology Holdings Ltd, has expanded its licensing agreement with Nuance, making Swype the default keyboard for its line of Android-based smartphones sold in the U.S.
Nuance’s Purchase of Tweddle Connect To Bring Personal Virtual Assistants to More Cars
In a transaction that is scheduled to close during the 3rd quarter of 2013, Nuance Communications is acquiring Tweddle Connect, a Seattle-based company whose technology powers the Entune™ “Infotainment” system that graces a growing number of Lexus and Toyota nameplates.
VBC San Francisco 2013 – Agenda & Presentations
Voice Biometrics Conference San Francisco (May 8-9, 2013) showcased the latest technologies used by banks, financial services and call centers to reduce fraud and enhance the customer experience.