Because these ongoing commercial conversations take place over time and a multitude of channels, it has become clear that the persistent presence of an Intelligent Assistant is taking on great value.
IBM Watson
IBM Watson Annexes the Twittersphere Through Partnership
IBM’s partnership treats a real-time feed from Twitter as raw material to fuel insights, output and revenue opportunities for Big Blue’s cloud-based analytics, customer engagement platforms, and consulting services, respectively.
Intelligent Assistant Watch: WayBlazer to Assist with Pre-Travel Dreaming and Planning
IBM Watson Division inspired Travelocity’s founder Terry Jones to launch WayBlazer, which is a self-described “intelligent search discovery system” designed to deliver “contextual, personalized advice and insights for travelers.”
Intelligent Assistants Chronicles: The Genesys-IBM Watson Partnership
In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.