Ticketbis, a worldwide ticketing marketplace for sporting events, entertainment venues and concerts and recently acquired by eBay, has designed and implemented an intelligent assistant project to improve the customer service experience.
eBay
EBay is Purging Skype Calls from its Marketplace
eBay issued a letter to its customers saying that it was removing the Skype-based click-to-chat or click-to-talk buttons from their listings, effective June 10. EBay’s management cites “limited buyer and seller usage”. But it is more likely that the company, which derives significant revenue by taking a percentage of the value of transactions carried out through its resources, had no incentive to encourage interactions, and the subsequent transactions, to be carried out over a synchronous voice or text-chat conversations.