Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
Customer Engagement
IntelliResponse’s Virtual Agent Will Fit Well With [24]7 Portfolio
[24]7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
IBM Watson Annexes the Twittersphere Through Partnership
IBM’s partnership treats a real-time feed from Twitter as raw material to fuel insights, output and revenue opportunities for Big Blue’s cloud-based analytics, customer engagement platforms, and consulting services, respectively.