A valuable resource for decision-makers evaluating options for adding AI, automation, and intelligence to customer care infrastructure to meet clearly defined and measurable business outcomes.
Conversational Intelligence
Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.
Webinar: “Addressing Challenges of the New Economy with Conversational Intelligence”
Hear how Spectrum Retirement Services leverages Conversational Intelligence to spend smarter and improve ROI on marketing budgets, all while prioritizing the customer.
5 Fundamentals of the Conversational Cloud
Here are 5 key takeaways for executives as you pursue plans to introduce conversational AI to improve Customer Experience (CX) and Employee Experience (EX).
Contact Center Agents of Change: Takeaways from Five9 CX Summit 2022
When you combine Conversational Intelligence with the precious gift of recouped time, you create more meaningful and productive connections with your customers, and you improve the contact center agent experience.
Conversations with Opus: [24]7.ai enters the CCaaS Arena with Conversational Intelligence at the Ready
Ananth Srinivasan, Senior Product and Solutions Marketing Manager at [24]7.ai. tells Opus Research how it started, how it’s going, and explains “Why now?” regarding [24]7.ai’s entry into the CCaaS market. As quoted in the June 22, 2022 launch announcement, our… Read More ›
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Zoom Zooms in on The Conversational Cloud with Solvvy and Genesys
Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
Marchex Anywhere: A New Hub for Conversational Intelligence
Marchex has been busy. Way back in the pre-pandemic days of December, 2019, Opus Research highlighted Marchex in our Vendors That Matter series. It was a transformational time when we started liberally using the term “conversational intelligence” to better express… Read More ›