Adtech Global Ignite, based on Verint’s 360 Speech Analytics solutions, enhances value through deep understanding of the customer journey.
conversational commerce
Why West Acquired SchoolMessenger: A Natural Fit for Conversational Commerce
This acquisition by West will fit in nicely into their omnichannel outbound strategy focused on the education market.
Why I Joined Opus Research. It’s Heresy!
Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.
Sochi Showcases The Power of Avaya’s Fabric-Enabled Network to Fuel Innovation
Avaya’s approach to supporting multiple high-speed digital networks to support communications and collaboration at the Olympic Games will have profound implications for supporting multiple, multichannel conversations between companies and their customers.
Avaya Acquisition Brings Flexible Management of Social Media, Contact Center and Enterprise
Avaya is purchasing Israeli enterprise software developer ITNavigator, a go-to-market partner whose software is already in use as Avaya Contact Center Control Manager, for an undisclosed sum.
Growing its Cloud Thru Acquisition: Genesys Buys SoundBite Communications
Today the Boards of Directors at both Genesys and SoundBite approved a definitive agreement for Genesys to buy all of SoundBite’s shares for $5.00 each (a total exceeding $100 million).
Nuance Voice Ads Debut: Back to the Future of Voice-based Interactive Advertising
Nuance is launching a Conversational Ad initiative with Nuance Voice Ads.
SoCoCare Launches Social CIM
Cloud-based customer service specialist SoCoCare has formally launched a set of services to provide companies with the tools and resources for Social Customer Interaction Management or Social CIM(TM).
Nuance Connections Signals a More Partner-Friendly Approach to Conversational Commerce
Nuance redefines resources, support structure and rules of engagement to expand revenue opportunities for long-time platform providers (like Avaya, Genesys, Huawei and Cisco) and their “sub-channels” (meaning their network of resellers).
Research Report: Personal Virtual Assistants: Primer and Planning Guide
We used to laugh at the idea of “the talking toaster” when thinking about the gratuitous addition of a speech-based interface to household appliances, consumer electronics, self-service kiosks or even ATMs. Now the machines laugh at us, as improvements in natural language understanding, artificial intelligence and text-to-speech rendering make phones, tablets, computers and (yes) household appliances more conversational, human-like and responsive to spoken input.