Here are 5 key takeaways for executives as you pursue plans to introduce conversational AI to improve Customer Experience (CX) and Employee Experience (EX).
conversational commerce
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
Marchex Anywhere: A New Hub for Conversational Intelligence
Marchex has been busy. Way back in the pre-pandemic days of December, 2019, Opus Research highlighted Marchex in our Vendors That Matter series. It was a transformational time when we started liberally using the term “conversational intelligence” to better express… Read More ›
Advanced Text-To-Speech Promises New Possibilities for Siri (and Others)
Truly natural sounding TTS will open up new worlds of possibilities for voice app developers, brands, and customer support teams.
Experienced Executives Talk about Intelligent Assistants’ Impact on CX (and Their Bottom Lines)
With “voice-first” devices in 10 million homes answering to “Alexa”, “OK Google” or simply “Computer”, the #IAConfLondon is the place to meet the people that are defining the best ways to incorporate Intelligent Assistants into your customer care strategies.
When Einstein Meets Watson: What to Expect from the IBM/Salesforce Partnership
IBM and Salesforce have a partnership that defines how Salesforce’s Einstein, the CRM specialist’s inchoate Intelligent Assistant, will work with IBM’s Watson.
“Voice-First” Intelligent Assistance: A Closer Look
We’re awash with evidence of activity surrounding chatbots and conversational commerce, but as John Wooden said, “Never mistake activity for achievement”.
MECOMS Employs Microsoft Cognitive Services APIs for MIA
With the introduction of MIA, MECOMS has introduced an Intelligent Assistant deploying Microsoft Cognitive Services at scale.
And Then There Were Two! How Actions on Google can Cooperate with Amazon’s Lex
Expect the home and beyond to be populated by more than one type of device that supports an Intelligent Assistant.