Spanlink and Convergys are joining forces to offer a comprehensive set of contact center solutions that leverage Cisco’s Customer Collaboration software, instantiated in Convergys’ cloud.
Convergys
Convergys Offers “On Demand” Solutions For Loan Issuers
Citing statistics showing that the home loan industry is ramping up to handle 130,000+ requests for mortgage adjustments each month, Convergys now offers Convergys Loan Modification Solutions.
Nuance Announces First Grads from Technical Certification Program
Nuance recently announced that Avaya, Genesys, Intervoice/Convergys, Holly Connects and SwampFox had employees who were among the first graduates of a new technical certification program offered by Nuance Speech University. Certification indicates proficiency in a number of areas designed to give enterprise customers confidence that their vendors or integrators will be putting Nuance technology to best use on their callers’ behalf.
Convergys Formally Launches On Demand Voice Authentication
After tantalizing attendees at Bill Meisel’s Voice Search Conference in San Diego, “relationship management” specialist Convergys Corporation formally announced an “on demand voice authentication solution” that integrates Trade Harbor’s Voice Signature Service into its call flow.