Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
Observing that it has seen 55% growth in its core platform revenue over the past two years, Redwood City-based LiveOps is undergoing some fundamental, though predictable, changes.
Aspect is aggressively marketing a robust, cloud-based contact center service called Zipwire, based on Voxeo’s core technologies.
Five9, which has been vying for share among scores of cloud-based solutions providers (which I call “the CloudCenter Crowd”) has acquired SoCoCare
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Aspect Software, which provides customer interaction management, workforce optimization and business process automation software to companies around the world, is buying multi-channel self-service technology specialist Voxeo for a reported $150 million.
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.
A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable “passive” authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication. Participants in this free webinar learn about… Read More ›
Panelists from Vanguard, Union Bank, Bank of the West, PayPal and Google to discuss need for multifactor authentication in mobile banking and e-commerce