CaféX’s products deliver on WebRTC’s promise of initiating a live stream of audio or video from a Web browser without requiring a customer to download and install a client or plug in.
Contact Centers
Banco Santander Mexico to Keynote Voice Biometrics Conference San Francisco 2014
Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
Aquisition of UserEvents Is Part of Predictable Transformation at LiveOps
Observing that it has seen 55% growth in its core platform revenue over the past two years, Redwood City-based LiveOps is undergoing some fundamental, though predictable, changes.
Aspect Introduces Zipwire: Cloud-based Contact Center based on Voxeo
Aspect is aggressively marketing a robust, cloud-based contact center service called Zipwire, based on Voxeo’s core technologies.
Acquisition of SoCoCare is Game Changer for Five9 and the CloudCenter Crowd
Five9, which has been vying for share among scores of cloud-based solutions providers (which I call “the CloudCenter Crowd”) has acquired SoCoCare
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Aspect Software Buys Voxeo for $150 million; Augments Self-Service and Cloud Offerings
Aspect Software, which provides customer interaction management, workforce optimization and business process automation software to companies around the world, is buying multi-channel self-service technology specialist Voxeo for a reported $150 million.
#VBCSF In Review: Real World Implementations, Open Issues and Future Opportunities
Voice Biometrics Conference 2013-San Francisco highlighted the growing need for better authentication and the role that voice biometrics can play far beyond its original presence alongside IVRs (interactive voice response systems) in enterprise contact centers.
News from Voice Biometrics Conference-San Francisco: Voice Authentication Making Passwords Passe at Barclay’s
Nuance Communications has issued two press releases that emphasize the game changing role that voice-based authentication is playing to improve customer care. The releases coincide with Day One of Voice Biometrics Conference – San Francisco.
Voice Biometrics Vendor Survey and “Intelliview” Mid-Year Edition (2013)
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.