Because these ongoing commercial conversations take place over time and a multitude of channels, it has become clear that the persistent presence of an Intelligent Assistant is taking on great value.
Contact Center
Aspect Mobility Suite Debuts to Support Intelligent Assistance Across Multiple Channels
Aspect’s Mobility Suite is a cloud-based set of products and capabilities that take a mobile-first, developer-friendly approach to multichannel customer care and intelligent assistance.
Twilio’s Cloud Powers “No CapEx” Contact Center Using Google’s Chromebook
Twilio, in conjunction with Google’s Enterprise division, is blowing the dust off of the old concept of a Contact-Center-in-a-Box.”
“Augmented IVR: Second Life for Interactive Voice Response”
Interactive Voice Response (IVR) technology is entering a new world of choice and customer empowerment, augmenting resources that bring both visual and voice resources into each customer’s critical path.
Nexidia Interaction Analytics 11.0 Showcases Power of Neural Phonetic Speech Analytics™
Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center.
Interactive Intelligence Takes a “Pure” Approach With New Cloud-Based Offer
Interactive Intelligence announced PureCloud℠ a new suite of cloud-based services for communication, collaboration and customer engagement.
VBC-SF 2014 Agenda Update: Sharing Experience and Preparing for the Future
The agenda for Voice Biometrics Conference – San Francisco 2014 (#VBCSF2014) has rounded out nicely.
Solariat Acquisition brings Social Media Analytics into the Genesys Customer Experience Platform
Genesys has acquired the assets of social listening and analytics specialist Solariat for an undisclosed sum.
Sochi Showcases The Power of Avaya’s Fabric-Enabled Network to Fuel Innovation
Avaya’s approach to supporting multiple high-speed digital networks to support communications and collaboration at the Olympic Games will have profound implications for supporting multiple, multichannel conversations between companies and their customers.
Genesys Stratefies its Platform Strategy into Three Tiers
Genesys Labs has organized a set of contact center capabilities into three distinct “editions.”