Aspect has done nice job of connecting key market trends to their product and services offerings
Cloud-based telephony
Genesys Labs Enters the Cloud-based Contact Center Fray with Salesforce.com
Even though Genesys Labs already has a long history of offering hosted contact center services (with the likes of AT&T, Verizon, Orange Business, Echopass and others), it is set to launch a new set of cloud-based offerings at Salesforce.com’s Dreamforce 2012.
2600Hz Project Provides Preview of “Whistle”
People attending the most recent SFTelephony Meetup were treated to a preview of “Whistle,” a very impressive suite of call processing fabric designed to work on multiple processors at high-volumes with high reliability.
RightNow Melds Voice into Highly Personalized Customer Care
Earlier this month, RightNow formally launched its Voice Experience Manager as part of its overall Customer Experience Software Suite.
Voxeo Acquires Another Cloud-based Speech Service Provider
Referring to it as “the tenth acquisition in four years” cloud-based telephony-service provider now adds NetXentry to its roster of cloud-based voice and telephony service providers.
Skype is Just Not That Into Recombinant Communications
Phil Wolff at Skype Journal said it all in a very insightful post: “Skype’s mobile bizdev execs trumped Skype’s platform technology execs.”
Tropo is AGItating today! Cloud Access to Asterisk
The folks at Voxeo Labs are at it again. As VP Jason Goecke reports here, the company is making it very easy for phone app developers to use the Tropo platform to build new apps that treat Asterisk as a service (Aas).
GM’s OnStar to Add Speech-Enabled Facebook
GM is not about to let Ford Sync (along with Microsoft) steal all the publicity (and corresponding profits) around voice control of automotive features. Later this month, it is adding several new features to its venerable OnStar service, transforming it from a vehicle tracking, diagnostics and safety feature to a speech-enabled social medium.
Gmail’s “Call Phone” Feature: What took so long?
By now, the millions of calls originated by people using the “Call Phone” feature in Gmail has re-established the fact that people love to make free phone calls. The question in my mind is “What took so long for Google to introduce this feature?”
Speech Luminaries Offering “Optimization as a Service”
Some long-time specialists in voice applications, voice self-service and interactive voice response (IVR) have launched a new Web-based service called VUI Cloud.