The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
Cisco
The Cisco/MindMeld Connection: Conversational Assistance for Spark and Contact Centers
Cisco is acquiring MindMeld (formerly ExpectLabs), whose CEO and founder Tim Tuttle has been one of the most eloquent proponents of using computers to understand what people say accurately and at scale.
Tropo Acquired By Cisco To Be Innovation Platform for InterCloud App Developers
Cisco, the dominant, global provider of IP communications infrastructure announced its intent to complete the acquisition of Tropo before year’s end.
Cisco Debuts Context Service at Enterprise Connect: Showcases Symbiosis between UC, CCTR and CX
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.
Intelligent Assistance and the Inside Game: Inroads into the Enterprise
Intelligent assistants are establishing additional business value by extending their reach further inside the enterprise.
Spanlink and Convergys Partner to offer Cisco’s Collaboration Infrastructure “in the Cloud”
Spanlink and Convergys are joining forces to offer a comprehensive set of contact center solutions that leverage Cisco’s Customer Collaboration software, instantiated in Convergys’ cloud.
Cisco Names Rosters of Partners to Host (and Popularize) Quad
Cisco announced formal arrangements with a number service providers to offer Quad on a hosted or managed services basis. The chosen service providers include ACS (a Xerox company) in North America, Logicalis UK in Western Europe, and Alphawest (a wholly owned subsidiary of Optus) in Australia.
Contrasts in Collaboration: Microsoft, Cisco and IBM
Microsoft, Cisco and IBM are the three major IT infrastructure providers with potential to define how companies can encourage collaboration among employees, customers and business partners. In this advisory we provide a brief assessment of their latest product updates.
Contrasting Approaches: Microsoft Lync 2010 with and Cisco Collaboration
Both Microsoft and Cisco held milestone events for their flagship communications and collaboration offerings this week.
Nexidia’s Technology Tightly Integrated into Cisco’s Customer Collaboration Infrastructure
Nexidia and Cisco revealed that two of Nexidia’s core products – Nexidia Scan and Nexidia Capture – will be tightly integrated into the Media Capture component of Cisco’s Customer Collaboration infrastructure.