By establishing trust and understanding user preferences, the SnapTravel personal advisor bot aims to end the time-consuming research for those searching for hotel booking options and usher in a new era of self-service.
Bots
Emergence of Banking Bots: Kasisto and American Express Target Banking Customers
Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
2015 Enterprise Intelligent Assistant and VPA Retrospective
Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.