Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
Bots
2015 Enterprise Intelligent Assistant and VPA Retrospective
Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.