CoPilot acts as a deep linking assistant that’s aware of the user’s business activities. This intelligent assistant simplifies access to key information to save valuable time and provide insights that may have been overlooked.
Big Data
Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
IBM Watson Annexes the Twittersphere Through Partnership
IBM’s partnership treats a real-time feed from Twitter as raw material to fuel insights, output and revenue opportunities for Big Blue’s cloud-based analytics, customer engagement platforms, and consulting services, respectively.
Nexidia Interaction Analytics 11.0 Showcases Power of Neural Phonetic Speech Analytics™
Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center.
Zendesk and the Art of Cloud-Based Customer Care
Cloud-based contact center service providers have recently announced integration with web-based, help desk provider Zendesk. Among them, Interactive Intelligence, 8×8, and Five9
NICE Systems to use IBM’s Technology to Harness Big Data from Contact Centers
NICE Systems and IBM have joined forces to bring the power of “Big Data analytics” incorporates data the emanates from the contact center.
Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)
A remarkably high percentage number of C-level executives indicate their companies’ lack of a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.
McKinsey Report Provides Only One Side of the VRM+CRM Story
The McKinsey & Company Global Institute just issued a report entitled “Big Data: The Next Frontier for Innovation, Competition, and Poductivity.”