Voice security specialist SpeechPro announced plans to make available its voice biometric platform, VoiceKey, through Avaya’s DevConnect, an online marketplace for customers to integrate third-party products and solutions.
Avaya
Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering
In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).
Sochi Showcases The Power of Avaya’s Fabric-Enabled Network to Fuel Innovation
Avaya’s approach to supporting multiple high-speed digital networks to support communications and collaboration at the Olympic Games will have profound implications for supporting multiple, multichannel conversations between companies and their customers.
Avaya Acquisition Brings Flexible Management of Social Media, Contact Center and Enterprise
Avaya is purchasing Israeli enterprise software developer ITNavigator, a go-to-market partner whose software is already in use as Avaya Contact Center Control Manager, for an undisclosed sum.
Reflections on VBC 2012-Singapore
An optimistic outlook for both technology and solutions providers pervaded the Voice Biometrics Conference 2012 in Singapore (VBC-Singapore).
Salmat Makes Big Move to Avaya
In a pre-holiday-rock-your-world moment, Avaya and Salmat jointly announced a multi-million dollar (meaning between $10 and $20 million) deal whereby the Australian contact center outsourcer would replace its Genesys-based platform with “a broad suite of Avaya technology and expertise.”
Avaya Acquires Aurix Ltd.; Fulfills the Need for Speed in Speech Analytics
Avaya’s new acquisition specializes in (and has intellectual property rights) for its proprietery, phoneme-based speech search and analytic software and systems.
Avaya Updates Its Suite of Experience Management Software
xactly one year after its ambitious set of announcements of transformational technologies for contact centers, Avaya has formally rolled out upgrades to the Avaya Aura Contact Center (AACC) suite aimed to help its customers handle unprecedented amounts of contextual information that accompanies customer conversations.
Avaya Planning an IPO to raise $1 Billion; Values Company at 1/4 the Market Cap of Groupon
According to a report by Wall Street Journal reporters Dana Cimillluca and Anupreta Das, an IPO is imminent for Silver Lake Partners and TPG’s Avaya Inc.
Avaya Aims Aura at Mid-sized Businesses and Branches
Avaya has figured out how to pack “core” Aura functionality onto a single enterprise server.