While intelligent assistant technology is rapidly advancing for automated self-service, the need to keep humans in the loop is crucial for successful customer care. A panel of leading solution providers discuss this balance from the Intelligent Assistants Conference 2015. [VIDEO]
A new study issued jointly by Aspect Software and The Center for Generational Kinetics provides research-based observations on fundamental changes in customer-to-business (C2B) conversations.
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
Aspect’s Mobility Suite is a cloud-based set of products and capabilities that take a mobile-first, developer-friendly approach to multichannel customer care and intelligent assistance.