Recent Posts - page 80
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Debut Conference To Tackle Opportunities for “Siri-like” Intelligent Assistants for Mobile and Enterprise Activities
Intelligent Assistants Conference 2014 will showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web-based chat effectiveness and conversational commerce
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Why West Acquired SchoolMessenger: A Natural Fit for Conversational Commerce
This acquisition by West will fit in nicely into their omnichannel outbound strategy focused on the education market.
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VBC-SF 2014 Agenda Update: Sharing Experience and Preparing for the Future
The agenda for Voice Biometrics Conference – San Francisco 2014 (#VBCSF2014) has rounded out nicely.
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“Predictive Analytics: Using Big Data to Improve Multichannel Customer Care”
Opus Research analyzes the offerings of leading platform vendors who give companies the power to enable customers to use their device-of-choice and channel-of-choice at their time-of-choice.
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Zendesk and the Art of Cloud-Based Customer Care
Cloud-based contact center service providers have recently announced integration with web-based, help desk provider Zendesk. Among them, Interactive Intelligence, 8×8, and Five9
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Webcast: “Voice Biometrics: The Benefits of a Unified Approach to Mobile Authentication”
How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises
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Intelligent Assistants are Starting to Differentiate Themselves
As markets mature, incumbents distinguish themselves by capitalizing on long-term branding and R&D investment, while insurgents put pressure on with new features and functions that they hope will gain traction. A flurry of new announcements in the Intelligent Agent domain… Read More ›
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Enterprise Connect Showcases Holes in the Holistic Approach to Integrating Contact Center and UC Infrastructures
Every year, I attend Enterprise Connect (link) to assess the progress that vendors are making to accommodate demand for Unified Communications (UC) infrastructure, especially the flavors that support self-service and assisted services functions for customer care and support. Every year… Read More ›
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New Zealand’s Tax and Social Welfare Authority is Voice Authentication Success Story
New Zealand’s Revenue Minister Todd McClay proclaimed on the government Web site that the department’s Voice ID service had hit and exceeded a 1 million enrollee milestone.
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U.S Bank and Banco Santander Mexico to Highlight Mobile Banking, Customer Care at VBC San Francisco
U.S. Bank and Banco Santander Mexico will describe how voice biometrics can be used to authenticate banking customers over the phone or for mobile banking applications.