Recent Posts - page 50
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IBM’s “Watson Assistant” Is Your Smart, Automated Customer Service Partner
In combining the Watson Conversation platform and Watson Virtual Agent, IBM releases a smart, enterprise intelligent assistant at Think 2018 to help businesses enhance brand loyalty and transform customer experiences.
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Verint Assimilates Next IT with Impressive Speed; Launches Intelligent Customer Self-Service Capabilities
With the introduction of “Intelligent Customer Self-Service Capabilities,” Verint has onboarded and integrated assets, technology and personnel of recent acquisitions in record time.
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How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX
David Kapauan, lead architect of contact center technology at Royal Bank of Canada, will present a case study at Conversational Commerce Conference London (8-9 May) showing how an intelligent assistant helps improve customer satisfaction with conversational dialogues.
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Webinar: Voice Biometrics and Deep Neural Networks – Intelligent Authentication, Seamless Customer Experience
In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.
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DNN-Infused Behavioral Factors to Augment Classic Voice Biometrics
Nuance Communications has recently launched a new Security Suite that heralds the dawn of the next era in persistent, continuous security by leveraging deep neural networks (DNNs) and elements of artificial intelligence.
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Opus Research Report: “Foundations of Conversational Marketing”
In this comprehensive report, Opus Research provides a common framework and accepted terminology for brands and marketers to use as they evaluate their deployment options for Conversational Marketing technologies and includes a detailed assessment of solution providers that have taken leadership positions in this domain.
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Beyond Compliance: GDPR, ePrivacy to Drive Demand for Intelligent Assistance
We entered 2018 with acute awareness that there is a need for easy-to-use tools that enable individuals to take control of their digitally enhanced lives by using their own words.
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How Grocery Giant Lidl’s Chatbot, Margot, Offers Consistently Great Wine Recommendations to Thousands
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
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News from Nuance, Acquisitions from Facebook, AWS Show Intelligent Authentication Poised to Surge in 2018
A flurry of January activity by likes of Nuance, Facebook, Amazon Web Services (AWS), and Relx Group show the growth and promise of risk-based authentication, identity management services and Intelligent Authentication.
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Passport from Pindrop Underscores Need for Fourth-Factor, Continuous Authentication
By evaluating the device, behavior and voice of the caller when connected to an IVR or agent, Pindrop’s “Deep Voice” and “Toneprinting” technology solutions adhere to a multi-layered security and continuous authentication strategy.