Recent Posts - page 30
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Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
Firms included in this exclusive report represent a diverse set of disciplines, each with solutions to analyze conversational content and “first-party data” to increase sales and achieve business goals.
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Opus Research “Vendors That Matter” Series: Waterfield Technologies
Waterfield Technologies offers the Blueworx IVA Platform, a cost-effective platform to manage self-service resources and conversational virtual assistants at enterprise scale.
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Nuance Mix: Intelligent Assistant Development Platform for DIYers
Nuance Communications took a giant step toward democratizing Enterprise IA development with Nuance Mix, tools and APIs for do-it-yourself developers.
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Pandemic Portends Positive Changes for Contact Centers
Home agents in distributed contact centers are being called upon more frequently, with more tasks to perform. This is the opportunity for Conversational Service Automation (CSA) to shine.
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Telus International Partners with Thrio for Global Cloud Contact Center Offering
Telus International’s partnership with Thrio brings global scale to Native Process Automation (NPA), a highly flexible approach to adding Conversational AI to agent or customer workflows.
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Lumenvox-OneVault Partnership Fosters IAuth Ecosystem
OneVault has formalized its partnership with Lumenvox and created a partner-friendly ecosystem to address growing set of voice biometrics use cases.
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Opus Research “Vendors That Matter” Series: Zoho
Zoho offers affordable, business-driven, AI-infused applications that integrate with the collaboration, productivity and CRM tools most businesses are already using.
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How Measuring the Intelligence of Virtual Agent Conversations Improves Performance
Solution provider Haptik has developed an important new framework (“Intelligence Satisfaction Score”) that measures the effectiveness of successful intelligent virtual assistant conversations.
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Marchex Expands Conversational Analytics Offerings with Sonar Technologies
In acquiring Sonar, a specialist in SMS messaging tools, Marchex expands its conversational dataset with the opportunity to leverage AI to improve both employee and customer workflows.
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IAuth Takes on High Profile at RSA Conference
Opus Research caught up with execs from Pindop, Nuance, Next Caller, Nok Nok Labs, Payfone and Biocatch to talk through the latest progress into Intelligent Authentication #IAuth