Recent Posts - page 25
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Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”
Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions.
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NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence
CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.
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Voicebots vs. Chatbots
The differences in building a chatbot versus a voicebot are not inconsequential — neither are the user experiences.
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Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.
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Accusations of “Controversial Speech Recognition” Will Chill Introduction of “Voice First” Services
Attempting to draft laws and regulations that prevent Ai-based manipulation is a fool’s errand. More importantly, it will have a chilling effect on the introduction of applications of Conversational AI that are truly helpful to individuals in their roles as prospects, customers, clients or members.
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Defining Conversational Intelligence with SAP’s Esteban Kolsky
Our collective wisdom for the post-tracking world is to “listen better” to permissioned, first-party data and to “do more with less”, meaning don’t rely on data from 3rd-parties.
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Kasisto Shows the Promise of an Intelligent Banking Advisor with Enlighten
The “cognitive banking” intelligent assistant solution combines financial data and interaction history to create contextual, guided conversations for customers.
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Nuance Under New Management: Implications for Conversational Commerce
While news of the Microsoft acquisition focused on healthcare, Nuance also brings formidable IP solutions for Conversational AI, biometrics, and customer engagement.
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The Secret to Launching Great Sonic Products
Tips for developing effective PR-FAQ tools for launching products, delivering on client projects, setting up internal engineering processes, and establishing partnerships.
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Opus Research “Vendors That Matter” Series: Uniphore
Opus Research features Uniphore and its “Conversational Service Automation” solutions that combine AI, RPA, and front-office automation tools and capabilities.