Recent Posts - page 24
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The Under-Appreciated Power of Elegant Digital Onboarding
Both online and in the Real World digital commerce require a list of pre-requisite documentation that is both time-consuming and often prohibitive. Well-designed Remote ID Proofing practices and procedures eliminate such friction.
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The Five Voice-First Fallacies
Five key misconceptions to consider when evaluating voicebot and Conversational AI industry trends, designing voice-only interfaces, and managing expectations for a VoiceFirst world.
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The Power of The 3 A’s: Automate, Authenticate, and Analyze
Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
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Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.
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In the Intelligent Assistant Era, Voice Biometrics are the X-Factor
As voice-first interfaces and intelligent assistants become firmly entrenched into our lives, voice biometrics helps support relevant applications in healthcare, customer service, and entertainment.
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Voicebots: The New Channel of First Resort
Two obvious use cases for businesses to consider when thinking of ways to engage potential buyers and serve current customers with voice-based conversational interactions.
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Opus Research Report: “How to Thwart Fast-Changing Fraud Workflows”
Applying AI and biometrics-based authentication to thwart fraudsters helps build trust between companies and their customers while minimizing burdens on contact center agents and fraud investigators.
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All Eyes on the IVR: Why Your Business Needs a Better IVR Dashboard
The Opus Research “Vendors that Matter” series features Speech-Soft Solutions’ Real-Time Reporting & Analytics IVR Dashboard and how it enables speedy IVR analysis and business insights.
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M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication
These mergers are happening because of anticipated global demand for an integrated approach to speedy, friction-free and secure ID verification and user authentication, especially for mobile commerce
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Invoca’s DialogTech Buy Helps Define Conversational Intelligence
Invoca’s acquisition of Dialogtech is a defining moment for the nascent Conversational Intelligence market. But not for the reasons that are being cited by tech reporters in popular outlets.