Recent Posts - page 23
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Acquiring Conversocial: A Savvy Next Step in Verint’s Digital Transformation
Verint’s acquisition of Conversocial signals its understanding that no definition of “boundless” is complete if it doesn’t accommodate the hundreds of millions of people using messaging apps.
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Five Lessons Voicebots Have Taught Me
Concrete lessons about language, conversational rules, norms, and politeness strategies in the quest to build voicebots that emulate quintessentially human behavior.
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Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.
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Opus Research Report: “2021 Conversational Intelligence Intelliview”
Opus Research evaluates the products, services, positioning and potential of eleven firms that show leadership in helping enterprises surface insights from first-party data and make the most of Conversational Intelligence.
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Webinar: “Making Bots Both Affective and Effective”
CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?
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Webinar: “The Age of Voice Innovation, Part I: Attributes of the New Engine”
Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
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Zoho Proves That “Business Intelligence” Is Not an Oxymoron
The recent release of Zoho Business Intelligence (BI) Platform strikes a great balance between automation for data prep and AI for conversational queries and predictive analytics.
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M&A Watch: Uniphore to buy Jacada; Simplify Conversational Service Automation Adoption
Uniphore expects to use the no code/low code development resources from Jacada to appeal to the community of power developers that are taking key roles in bringing RPA and CSA into the CX mainstream.
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Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
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Who’s Zooming Who? Five9 Becomes Part of Zoom’s UCaaS/CCaaS Full-Stack
Zoom has already humbled Amazon, Microsoft and other cloud leaders in the video meeting domain. Acquisition of Five9 is a signal event that obliterates once-and-for-all the UCaaS/CCaaS distinction.